1. Time and shipment costs
Fisbo Trading has been working with DHL, Mail Boxes ETC, ENVIALIA logistics services for many years.
Orders will be processed and shipped within 5 business days of payment receipt (for Partner Products within 16 days). To track the delivery status, you will be sent a tracking number of your order.
The shipping fee includes handling and packing fees, as well as shipping costs. Fee for processing is fixed, transportation fees vary depending on the total weight of the goods and the delivery address. We recommend grouping the goods by delivery address. The shipping cost is applied to each individual order.
For USA customers the delivery time is about 2 weeks.
Fisbo Trading accepts returns within 7 days of the delivery of the order.
The item can be returned and replaced for the following reasons:
1. Color, model, size of the delivered goods does not match to the order
2. The received goods have quality defects
The procedure for returning and replacement of our goods is free of charge and has following steps:
1. The customer must first send a request for acceptance of the return.
2. The request is then confirmed by our customer services by e-mail who also issue a returns code.
3. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
4. Our logistics confirm return delivery of the package.
5. Confirmation is sent to the customer that the goods received match the returns request.
6. A credit note will be issued for the Client.